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Module GLP-32 · Version 1.0

Communication, Staffing, and Team Coordination

A second-shift core laboratory scenario walks through the shift huddle, an SBAR critical-value call with closed-loop read-back, and a staffing shortage escalated through a skill matrix, so that workload, risk, and handoffs are not lost between people or shifts.

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Who this module is for

Medical laboratory scientists, medical laboratory technicians, and laboratory supervisors who staff, hand off, or escalate bench work

Learning objectives

  • Communicate situation, background, assessment, request, and closed-loop confirmation for an urgent laboratory message
  • Match workload and skill mix to testing complexity, volume, urgency, and coverage using a skill matrix
  • Recognize psychological safety, fatigue, conflict, and unclear ownership as quality risks and escalate a staffing risk with a specific request

How completion works

Mark every required section done and answer every knowledge check in those sections correctly. The final save completes the module automatically.

Sources

14 sources

  1. 1. 42 CFR 493.1291 (Standard: Test report) and 493.1251(b)(13) (Standard: Procedure manual), Clinical Laboratory Improvement Amendments, eCFR current text

    Source note · federal regulation

  2. 2. 42 CFR 493.1445, Standard: Laboratory director responsibilities

    Source note · federal regulation

  3. 3. 42 CFR 493.1451, Standard: Technical supervisor responsibilities

    Source note · federal regulation

  4. 4. 42 CFR 493.1495, Standard: Testing personnel responsibilities

    Source note · federal regulation

  5. 5. 42 CFR 493.1423 (moderate complexity testing personnel qualifications) and 493.1489 (high complexity testing personnel qualifications)

    Source note · federal regulation

  6. 6. College of American Pathologists. Laboratory General Checklist, GEN.61750 Hand-off Communication (Phase I). CAP Accreditation Program, 12.09.2025 edition.

    Source note · accreditation standard

  7. 7. CLSI QMS01, A Quality Management System Model for Laboratory Services, 5th edition, 2019

    Source note · consensus standard

  8. 8. AHRQ TeamSTEPPS, Tool: SBAR

    Source note · federal guidance

  9. 9. AHRQ TeamSTEPPS, Tool: Check-Back (or Repeat-Back)

    Source note · federal guidance

  10. 10. AHRQ TeamSTEPPS, Section 1-2: Team Leadership, Brief/Huddle/Debrief tools

    Source note · federal guidance

  11. 11. AHRQ TeamSTEPPS, Mutual Support tools: Advocacy and Assertion, CUS, Two-Challenge Rule

    Source note · federal guidance

  12. 12. The Joint Commission, National Performance Goal #1 (successor to NPSG.02.03.01, effective 2026-01-01) and hospital NPSG chapter on reporting critical results

    Source note · accreditation standard

  13. 13. Edmondson AC. Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly. 1999;44(2):350-383

    Source note · peer-reviewed literature

  14. 14. Zhao L, Song N, Zhu W, Ding R, Song W. Effect of Night Shift Work in Clinical Laboratories on Pediatric Complete Blood Count Results. Clinical Laboratory. 2023;69(8). PMID 37560868

    Source note · peer-reviewed literature